Ask CPAG – access to justice through technology for social security claimants
Grant: £186,043
November 10, 2017
This project will develop a new, subscription-access digital services platform for advisers to navigate the social security system, which has seen the biggest change since its inception with the introduction of Universal Credit; assess clients’ entitlement to financial support, and challenge decisions, through delivery of:
- Expanded Ask CPAG content, providing tactical online support to advisers on problematic areas of social security law. It will develop professional tools such as wizards and a pro-forma letter tool to aid advisers. The automated production of letters to challenge decisions will be generated by evidence provided by the adviser, in combination with a legal framework that we will devise.
- The redevelopment of the online version of CPAG publications, specifically the Welfare Benefits and Tax Credits Handbook and supporting handbooks.
- The online publication of CPAG’s Welfare Rights Bulletin, which currently goes to over 1,700 organisations or individuals in its printed form.
| Increase Public Understanding | Advance High Quality Thinking | Increase Access to Employment |
| People Working in the Law | ||
| Implications of Brexit | Legal Needs in Healthcare Settings | Influence the Online Court |
| Develop Robust Evidence Base | ||
| Understand Role of Technology | ||
| Law Reform, Policy and Regulation | ||
| Communications to Disseminate Learning | ||
